Regional Operations Director - South (2322)

Overview

Reference
2322

Salary
up to ££50,000/annum

Location
- United Kingdom -- England -- Greater London -- London

Job Type
Permanent

Posted
11 January 2019


An excellent opportunity has arisen to apply for a Regional Operations Director role with Kingdom, based in London working across the South of England.

Applicants require a minimum of 5 years+ experience in a similar role. 

Salary: Up to £50000.00 per annum plus £5K per annum KPI bonus

Benefits: Company vehicle, Laptop & phone

Job Purpose:

Regional brand ambassador responsible for the delivery of service excellence thorough ownership, process and effective team management

Essential Selection criteria / Skill Base Requirements

Essential:

  • Experience: Front Line Security Licence in either DS / SG or CP qualified security professional with proven management experience within the security industry.
  • A minimum 5 years’ experience in a similar role with a high quality service provider and a minimum 5 years security industry sector experience.
  • Full clean UK driving licence.
  • IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not limited to Outlook, Word, Excel and Powerpoint  
  • Communication: Communicate effectively and professionally at all levels – being polite, helpful and diligent, with a ‘can do’ attitude and strong engagement and negotiation skills
  • Service: Have the focus and proven ability to deliver the highest standard of customer service with key stakeholders. Have to drive and motivational skills to solicit the right responses from colleagues and drive their development to underpin effective efficient and innovative service solutions
  • Team Player: Be a team player as well as working independently with a focus on sharing good practise and supporting sector wide enhancement
  • Qualification: Holds appropriate and relevant qualifications and evidence of success

What does success look like?

Exceptional customer service involves understanding the service being sold and how to identify potential opportunities for growth and development of the division.

Regional Business Managers must understand, empathise and manage their customers’ expectations, always aiming to surpass in operational delivery and customer relationship management.

Exceptional customer service also involves developing real relationships with the customers and listening to their concerns and desires

Examples shown are not exhaustive and may include any other reasonable duties:

  • Deliver great service

-       Deliver great regional service (security, LAS & FM)

-       Deliver great service on an agreed number of key accounts through ownership

-       Introducing contract efficiencies, added value, innovations and real solutions

-       Complete announced & unannounced contract visits and audits

-       Oversee:-

  • Regional manning levels
  • All incidents, accidents, complaints & claims
  • Mobilisations and decommissions
  • Contract loss investigations
  • Support sales growth

-       Maximise all we have to offer through customer awareness of all Kingdom service lines, USPs and technology

-       Provide an agreed volume of qualified sales leads

-       Support sales in whatever capacity required of you

  • Establish a great team

-       Selection, compliance, development, mentoring and performance management

-       KPI performance control

  • Success

-       Demonstrate evidence of success

 

 


Contact information

Neil Blamires