Community Advice & Support Team Manager ('Cast' Manager) (JXRBCCASTSUP)

Overview

Reference
JXRBCCASTSUP

Salary
£30 - £36.92/hour

Location
- United Kingdom -- England -- West Midlands -- Warwickshire -- Rugby

Job Type
Contract

Posted
03 January 2019


Excellent senior contract position with an initial 6 (six) month fixed term (can be extended).

Excellent hourly pay ranging from £30.00 - £36.92 per hour (dependant on employment status).

 

Immediate start on 21st January is prefferred, but could be negotiated for suitable candidate.

 

PURPOSE OF THE JOB

To provide day-to-day support and supervision of Community Advice and Support Team Officers / Lead Officers delivering housing support to clients.

To provide advice and guidance in relation to housing support enquiries.

To prevent homelessness by providing housing information, advice and assistance to clients across all housing tenures.

To increase housing options for people who are homeless or at risk of becoming homeless

1.         ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1.1      Ensure that all staffing rotas are covered and cover for all interviews are maintained with enough cover for telephone calls

1.2      Supervise and manage the Community Advice and Support Officers / Lead Officers

1.3      Assist with the training and development of les experienced staff with regards to housing support.

1.4      To investigate and answer formal complaints, Elected Member enquiries and MP letters

1.5      Liaise with external partners and agencies with regard to individual customers

1.6      To interview, learn the housing need and provide tailored advice to all people that approach the Council for guidance on their housing situation.

1.7      To correctly process all applications from people who are homeless or threatened with homelessness and offer advice and assistance in accordance with legislation and Council policy.

1.8      To take all necessary steps to prevent homelessness occurring where possible, including carrying out home visits to landlords, families, mediation and conciliation wherever possible.

1.9      To pursue enquiries as required by the Housing Acts to establish homelessness, priority need and local connections, in order to make decisions concerning the Council’s duty towards individual households.

1.10    To ensure that customers receive a high quality professional service that’s meets their needs, the purpose of the Service and the Council’s corporate priorities

1.11    To comply with the Council’s policies, procedures and initiatives relating to Health and Safety Policies.

2.         OTHER DUTIES AND RESPONSIBILITIES

2.1      Any other duties as required by the Communities Advice and Support Team Leader / Manager.

3.         SUPERVISORY RESPONSIBILITIES

3.1     Supervision of Community Advice and Support Officers / Lead Officers with regards to housing support activities.

4.         FINANCIAL RESPONSIBILITIES

            None

5.         RESPONSIBILITY FOR ASSETS AND DATA

            As required to perform the role

           

6.         EXTENT OF PUBLIC CONTACT

The post holder will have contact with clients approaching the Community Advice and Support Team as well as voluntary and statutory agencies. You will also be expected to liaise with individuals and organisations including, internal Council departments, GP’s, Health Visitors, Housing Associations, Solicitors and other professional organisations.

7.         WORKING CONDITIONS AND ENVIRONMENT

9 am to 6 pm, Monday to Friday.

Office-based.

8.         CORPORATE RESPONSIBILITIES

All staff have to act within the Council’s rules and follow all reasonable management requirements.  These are contained within: the Council’s Standing Orders, Employment Policies, Constitution and Code of Conduct for Employees.  Other documents may be introduced at times setting out rules of the Council.  These will cover responsibilities and requirements for the following:

Financial Accounting

Equality and Diversity

Health and Safety

Risk Management

Anti- Fraud

Data Quality and Data Protection

Business Continuity

Major Emergency Plan

Procurement and Contract Management

Safeguarding of Children and Vulnerable Adults

Copies of the relevant rules and policy are available on the staff intranet or from your manager

In addition, all employees are expected to behave in line with our Values and Behaviours and challenge other employees whose behaviour is against our values.

 

For effective performance of the duties of the post the postholder will be able to demonstrate that they have the skills and/or knowledge detailed in ‘Essential Criteria’.

Criteria

Essential/

Desirable

Minimum 2-years experience of working in a homelessness service

Essential

Minimum 12-months supervisory experience and the ability to lead a team 

Essential

In-depth knowledge of legislation and guidance regarding the Homelessness Reduction Act

Essential

Excellent communication skills, both verbally and in writing

Essential

Proven experience of providing complex information to customers in a format that is easily understood

Essential

Good understanding of housing and homelessness legislation

Essential

Able to work independently and as part of a Team to prioritise competing workloads and to meet deadlines.

Essential

Ability to carry out day to day administrative functions, including maintaining case notes and writing reports in a timely and accurate manner

Essential

Able to maintain confidentiality and compliance to Human Rights and General Data Protection legislation

Essential

Have an understanding of the current housing Issues, the local and national political and Social framework within which local Authority housing services operate

Essential


Contact information

Glenn Bourne