Concierge Officer (16203a)

An excellent opportunity has arisen for a Concierge Officer to join Kingdom Services Group Ltd, working at a site in Ipswich, IP1 area. 

In return we offer a company award scheme, optional work place pension, career progression and access to a substantial free online training academy for professional development.

Hours: On average 40 hours per week, Nights.  shifts as per site rota. 4 on 4 off, Monday to Sunday 20.00pm - 06.00am

Pay rate: £11.44 per hour.

What's in it for you?

• Great people management.
• Pension scheme.
• A real career pathway.
• Professional development training.
• Company award scheme.
• Awards & Commendations.

Person specification:

• A valid SIA Licence.
• A full five year checkable employment history.
• Excellent customer service skills.
• Previous experience in a similar role is desirable.
• Excellent communication skills are required both written and verbal.
• Have a good level of judgement professionalism.
• IT skills.
• Physically & medically fit.
• Be of smart appearance.
• Enthusiastic and willing to develop new skills.
• 2 – 5 years’ experience would be advantageous.
• Must have the ability to deal with the emergency services.
• Must be willing to undertake an enhanced DBS.

Responsibilities:

• To communicate and engage effectively with clients and visitors.
• To act as first point of contact for clients and visitors.
• Collection/distribution of flat keys.
• Signing visitors in/out of building & ensuring visitors procedure followed.
• To complete void register.
• To participate in completing duty of care register and to respond to any concerns relating to this.
• To ensure that security of clients and the project is maintained by completing hourly patrols and recording appropriately, by monitoring CCTV and completing notes and clients and visitors movements. CCTV management/operation.
• With basic health and safety knowledge through training complete visual inspections of the property and make notes to ensure health and safety requirements and maintained including fire procedures.
• To report any out of hours emergency repairs.
• To ensure office environment is maintained to health and safety standard.
• Assist with access and monitoring of contractors.
• To complete concierge check lists and feedback and record any relevant information in communication book and handover to day shift staff.
• Complete incident reports if required.
• Report any significant client issues to on call staff/supervisor.
• To undertake relevant training as required.
• Observe boundaries & confidentiality polices.

Knowledge and Experience:

• An understanding of Health & Safety at work & the likely issues to occur in a residential building.
• A mature & non-judgmental attitude to working with a client group that may present challenging behaviour.
• Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely.
• Teamwork - Considerate & supportive, flexible & responsible.
• Customer Focus - Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
• Able to be flexible in approach to responsibilities and to working hours.

If this sounds like you and you’d like to begin your journey on a career in security with Kingdom Services Group, we would love to talk to you!

Contact information

Samuel Tinsley