uk breakdown cordinator (ukbreakdown)



£11.29 - £16.87/hour

- United Kingdom -- England -- West Midlands -- Warwickshire -- Rugby

Job Type

03 May 2018

You ensure the communication and activities in an efficient way between all parties involved in a breakdown: customer, driver, home dealer, repairing dealer and regional market/sales companies. You also coordinate the payment modalities during the breakdown and parts cases.
Hours of work:
the office is open between 06:00 - 23:00, Whilst training you would work standard 9-5 office hours, but once training training is complete you would be required to work a rotating shift pattern of mornings and evenings.
Main Responsibilities :
You manage breakdown cases to secure maximum uptime and keep customer and dealers informed about their case
You receive and accurately log customer requests within designated systems
You look for and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
You organize the payment conditions in relation to the breakdown case
Establish if any contractual commitments exist relative to all vehicle breakdowns
Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures
- collect all necessary data regarding the breakdown
- arrange the payment
- contact the repairing dealer and find a solution acceptable for the customer
- inform on time all involved parties on the progress of the repair and costs
- communicates in a professional way with all parties involved
and informs on the next step
- Log all information, each action and conversation in a concise manner in the case
management tool
- take over cases at the beginning of a shift
- know where to find information on these topics
- answer questions of customers and dealers regarding these topics
- refer to correct person or department (FMR, warranty department, market
Preffered Experience
Where required speak the necessary languages
Basic skills in MS Office applications
Customer-oriented with good communication skills
Willing to work in a shift system
Technical awareness of commercial vehicles
Previous experience in a customer service role
Job Type: Full-time
Salary: £11.29 to £11.96 /hour

Contact information

Mathew Newcombe