Operational Team Leader (17573)

Kingdom Group are a key partner to Edmonton Green shopping centre, and we have a great opportunity for an Operational Team Leader to join our award-winning Security Team, dealing with many visitors on a daily basis. 

Where: London, N9 area.

When: We’re looking to get the right person in to the team ASAP

Hours: On average, 40 hours a week. Monday-Friday including the occasional weekend.

Shift patterns: 07:00-15:00.

Pay Rate: £14.00 per hour 

The Operational Team Leader is responsible for overseeing a security team, on the shop floor. This role involves proactive patrolling, incident response, customer assistance, and ensuring compliance with the centre’s safety and security policies.

Why Join Us:

• Be part of a dedicated team providing safety and service to a major retail hub.
• Opportunities for professional growth and ongoing training.
• Supportive management and a strong safety culture.

About the role:

• Conduct regular patrols of the shopping centre, including car parks, service corridors, and public areas.
• Monitor CCTV and alarm systems, responding promptly to any suspicious or unusual activity
• Provide assistance to shoppers and tenants, including directions, lost property, and general enquiries
• Respond to and manage incidents such as theft, vandalism, disturbances, medical emergencies, or accidents
• Prepare detailed incident and daily activity reports for management and the Authorities as required
• Liaise professionally with local police, emergency services, and centre management during incidents
• Ensure compliance with all safety regulations, evacuation procedures, and site-specific security protocols
• Support crowd control and access management during special events, promotions, or emergencies
• Uphold the centre’s values of customer service, professionalism, and safety at all times

About you:

• Front line SIA DS & CCTV License
• Own transport will be required
• Current First Aid Certificate
• Previous experience in retail, corporate, or shopping centre security (preferred)
• Physically fit and capable of performing patrols and responding to emergencies
• Fast-paced retail environment with regular interaction with the public
• Combination of indoor and outdoor duties
• Requires standing and walking for extended periods
• Vetted as a minimum to BS 7858 standards by providing 5 years work history

If this sounds like you and you’d like to begin your journey on a career in security with Kingdom Group, please apply today!!

Contact information

Samuel Tinsley