Senior Account Manager (18323)

Senior Account Manager

Location: City of London
Salary: £63,000 per annum
Hours: On average 40 hours per week, Monday to Friday, shift as per business needs.

About Kingdom Group

The Kingdom Group delivers award-winning service solutions across security, cleaning, recruitment, and training. With over £300m in revenue and a team of 11,500+ colleagues, each division operates as a specialist while benefiting from shared values, systems, and central support.

We provide flexible, integrated solutions across 5,000+ sites, supported by our National Support and Command Centre in Merseyside and regional offices across the UK and internationally in India.

At Kingdom, we are building a people-powered, united group, putting people at the heart of everything we do.

About the Role

This is a pivotal role focused on contract visibility, operational excellence, and client satisfaction. You will lead and support site teams, ensuring they feel valued, confident, and set up for success, while maintaining consistently high service standards.

You’ll act as a key ambassador for the business, building strong relationships with high-profile clients.

Key Responsibilities

• Deliver best-in-class service through structured operational processes and documented procedures
• Manage contract performance, including improvements for underperforming (RED-rated) accounts
• Build strong stakeholder relationships internally and externally
• Develop and oversee Management Information (MI) to monitor service delivery
• Act as a brand ambassador in client meetings, industry events, and networking forums
• Drive contract retention and identify growth opportunities within accounts
• Continuously review innovation, productivity, and performance improvement initiatives
• Maintain full visibility of contract processes throughout the lifecycle

Team Leadership

• Recruit, develop, and retain high-performing teams
• Set clear KPIs and conduct structured performance reviews
• Manage team structure, staffing levels, and budgets effectively
• Foster a collaborative, inclusive, high-performance culture
• Address performance issues, conflict, and employee relations matters
• Support succession planning and talent development

Operational & Financial Management

• Ensure accurate budget control and financial performance of contracts
• Maintain up-to-date records, trackers, and action plans
• Lead regular internal and client review meetings
• Ensure compliance with company processes, governance, and best practice

About You

• 5+ years’ experience in a similar senior account management role
• Proven success managing large, complex client accounts
• Experience leading teams, including restructuring and change management
• Commercially astute with strong analytical and data-led decision-making skills
• Excellent stakeholder management and communication skills
• Proficient in Microsoft Office and able to quickly learn internal systems

Our Culture

We live and breathe our CARE values, creating an environment where:

• People feel valued and supported
• Innovation and improvement are encouraged
• Accountability and consistency drive success
• Everyone contributes to delivering service with care

What We Offer

• Competitive salary and benefits package
• Career development and progression opportunities
• A dynamic, fast-paced, and supportive working environment
• The opportunity to work with prestigious, high-profile clients

If you’re an experienced Account Manager looking for a senior role where you can make a real impact, we’d love to hear from you.

Contact information

Charlotte Lears