Relationship Director - Security (18471A)

National Director – Security Services

Location: National (UK Wide)

Hours: Monday to Friday, 09:00 to 17:00

Salary: Competitive

Contract: Full-Time, Permanent

The Opportunity

We are seeking a senior, strategic leader to take on the role of National Director – Security Services, operating at Group Board level with a high degree of autonomy and influence.

In this role, you will lead national client relationships, drive retention and growth, and shape innovative service solutions that differentiate our offering in the market. You will ensure every contract operates with clarity, confidence, and strong commercial discipline, while acting as a visible brand ambassador and industry leader.

Key Responsibilities

Strategic Relationship Management: Build and maintain strong, multi-layered client relationships to drive retention, growth, and cross-selling opportunities

Service Performance: Oversee national service delivery standards, ensuring consistent excellence, rapid issue resolution, and a customer-first approach

Service Solutions, Innovation & Continuous Improvement: Lead the development and evolution of innovative service solutions, including 12-month added value roadmaps, ensuring a strong competitive edge and enhanced customer experience

Industry Representation: Represent the business at key industry events, forums, and affiliations, influencing conversations and positioning the organisation as a market leader

Retention & Retender Strategy: Own contract retention strategy, lead turnaround plans for at-risk accounts, and drive continuous improvement through learning analysis

Strategic Mobilisation Leadership: Lead high-profile mobilisations with strong governance and structured delivery, ensuring long-term contract success

Audit & Compliance Oversight: Support and lead internal and external audits, ensuring full compliance with regulatory and internal standards

Team Leadership: Lead, develop, and inspire Regional Directors and Account Directors, building a high-performing national leadership team

Continuous Improvement: Use data, insight, and strategic planning to drive efficiencies, innovation, and measurable business outcomes

What We’re Looking For:

Experience & Qualifications

Minimum 5 years’ experience in a senior leadership role within a security service-led organisation (e.g. Account Director, Partnership Director, Customer Director, COO, MD, National Director)
Proven track record of driving retention, growth, and operational excellence at scale
Full UK driving licence
Full 5-year checkable employment history including references, credit check, and right to work in the UK
Relevant industry qualifications (desirable)

Key Skills & Competencies:

Strong commercial acumen with a focus on profitability and sustainable growth
Exceptional relationship-building and stakeholder management capability
Strategic thinker with the ability to influence and shape organisational direction
Strong leadership skills with experience managing senior leaders
Data-led decision maker with a focus on measurable outcomes
Excellent communication and presentation skills
Highly organised with strong attention to detail
Champions process, governance, and operational excellence

Who You Are:

An authentic and grounded senior leader aligned to our CARE values
A strategic relationship builder who inspires trust and long-term partnerships
Insight-led and confident influencing industry conversations and driving innovation
Relentlessly focused on retention, growth, and opportunity
A visible leader who takes ownership and drives accountability
A strong communicator and brand ambassador who represents the organisation with credibility and impact

Why Join Us?

Be part of a growing, ambitious organisation operating at national scale
Play a pivotal role in shaping strategy and influencing key business decisions
Lead high-impact client relationships and national operations
Work alongside a collaborative Group leadership team
Access development opportunities through Kingdom Academy
Operate in a business that values innovation, performance, and people

At Kingdom, we live by our CARE values, putting people at the heart of everything we do. You’ll thrive in an entrepreneurial, fast-paced environment where ownership, accountability, and continuous improvement are expected and rewarded.

Apply Now

If you’re a senior leader ready to drive strategic relationships, shape innovative service solutions, and deliver national impact, we’d love to hear from you.

Contact information

Charlotte Lears