CRM Administrator (18664)

CRM Administrator

Newton-le-Willows Head Office

Kingdom Group is looking for an experienced CRM Administrator to support and optimise our Group-wide HubSpot platform and play a key role in the continued development of our CRM capability.

This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll support user adoption, drive automation, maintain data quality and deliver meaningful business insight across multiple divisions.

You'll become a key point of contact for CRM across the Group, helping ensure HubSpot is fully optimised, aligned to business processes and delivering maximum value to users across the business.

About Kingdom

Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training.

Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide.

As we continue to grow, we're investing in our systems, people and processes, and CRM sits at the heart of that journey.

What You'll Be Doing

As CRM Administrator, you will:

• Support and optimise the Group HubSpot platform
• Drive CRM best practice, governance and user adoption
• Build and maintain workflows and automation that improve efficiency
• Create impactful dashboards, reports and management information
• Deliver CRM training and onboarding for new users
• Manage integrations with third-party platforms
• Ensure CRM data remains accurate, compliant and reliable
• Support marketing activity, lead generation and business growth
• Champion smarter ways of working through technology and automation
• Manage user permissions, licences and access controls
• Support database imports, migrations and system enhancements

What We're Looking For

Essential Experience

• Minimum 2 years' experience working with CRM platforms
• HubSpot experience highly desirable
• HubSpot certification desirable
• Experience of workflow automation and reporting
• Experience supporting marketing automation and lead generation campaigns
• Understanding of GDPR and data protection requirements

You'll Be

• Organised and highly detail-oriented
• Analytical and commercially aware
• Confident working with stakeholders across all levels
• Passionate about technology and process improvement
• Proactive, accountable and solutions-focused
• A strong communicator with a continuous improvement mindset
• Committed to maintaining high standards of data quality and compliance

Most importantly, you'll demonstrate Kingdom's CARE values in everything you do.

Why Join Kingdom?

• Opportunity to play a key role in the development of a Group-wide CRM platform
• Exposure to colleagues and stakeholders across multiple divisions
• Ongoing development through Kingdom Academy
• Involvement in CRM projects, automation and business improvement initiatives
• Growing business with ambitious plans
• Competitive benefits package

Pre-Employment Checks

Successful applicants will be required to complete:

• Full five-year employment history check
• Two satisfactory employment references
• Credit check
• Right to work verification

Ready to help shape the future of CRM at Kingdom?

Apply today and play a key role in driving CRM excellence, automation and data-led decision-making across Kingdom Group.

Contact information

Hollie McMillan