Colleague Centre Advisor

Location: Kingdom Headquarters, Newton-le-Willows
Hours: 37.5 Hours Per Week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Contract: Full Time, Permanent
Salary: £29,000.00 Per Year

About the Role

Kingdom is looking to recruit an experienced and professional Colleague Centre Advisor to join our People Team at our Head Office in Newton-le-Willows.

The Colleague Centre Advisor is responsible for providing expert HR and Employee Relations support across the business, ensuring company policies and procedures are applied consistently, fairly and in line with current employment legislation. The role manages a broad range of colleague matters from end to end, including disciplinary, grievance, absence management and long-term sickness cases, while supporting organisational change activities such as restructures and redundancies.

The successful candidate will work closely with managers and stakeholders to promote best practice, maintain accurate case management and administration, and contribute to a positive, compliant and professional employee relations environment.

This is an excellent opportunity for an experienced HR professional who thrives in a fast-paced environment and is passionate about supporting colleagues while maintaining high standards of employee relations and compliance.

Key Responsibilities

Employee Relations

• Provide advice and guidance on company policies and procedures to all levels of the business.
• Manage disciplinary, grievance and third-party removal processes from start to finish.
• Take ownership of long-term sickness and absence management cases.
• Support managers with employee relations matters, ensuring consistency and legal compliance.
• Promote a positive Employee Relations culture across the business.
• Coach and support stakeholders in delivering best practice approaches to people management.

Change Management

• Work with key stakeholders and departments to support organisational change initiatives.
• Assist with restructures, redundancies and business change programmes.
• Ensure all change activities are managed in line with legislation and company procedures.

Administration

• Manage employee relations casework and maintain accurate records.
• Respond to general colleague and management queries.
• Complete ad-hoc administration requests and reporting requirements.
• Support the Head of Colleague Centre with projects and business initiatives.

General Responsibilities

• Actively promote equality, diversity and inclusion in all areas of work.
• Maintain strict confidentiality when handling sensitive information.
• Take responsibility for personal and professional development.
• Support wider business objectives and undertake any reasonable duties relevant to the role.

About Kingdom

The Kingdom Group delivers award-winning service solutions with care across the specialist sectors of Security, Cleaning, Recruitment and Training. With revenues exceeding £300 million and a talented workforce of more than 11,500 colleagues, each division operates as a specialist in its field while benefiting from shared values, systems and central support.

This allows us to provide flexible, integrated solutions while maintaining exceptional service quality and strong customer relationships.

Our National Support and Command Centre is based in Merseyside, supported by regional offices in Edinburgh, Glasgow, Birmingham, London and Belfast, enabling us to support clients across more than 5,000 sites nationwide. Internationally, Kingdom continues to expand with a growing presence in India.

At Kingdom, we are building a people-powered, united group that puts people at the heart of everything we do.

What We're Looking For

Essential Requirements

• Minimum of 2 years' experience within a HR, People or Office Management role.
• Working knowledge of current employment legislation.
• Experience managing employee relations cases.
• Strong communication and stakeholder management skills.
• Excellent organisational, planning and time management abilities.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to prioritise workloads and meet deadlines in a busy environment.
• A full five-year checkable employment history.
• Minimum of two employment references.
• Right to work in the UK.
• Satisfactory personal credit check.

Desirable Qualifications

• CIPD Level 5 qualification or equivalent.
• Experience using HR management systems.
• Other relevant professional qualifications.

Key Skills & Competencies

• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a challenging and changing environment.
• Excellent problem-solving and decision-making skills.
• Strong relationship-building and communication skills.
• Ability to work independently and collaboratively.
• Commitment to delivering high levels of service and professionalism.
• Understanding and promotion of equality, diversity and inclusion.
• Ability to identify and support the future priorities of the business.

Live Our Culture

We are looking for someone who:

• Demonstrates Kingdom's CARE values in everything they do.
• Thrives in a fast-paced, service-led environment.
• Challenges the status quo and looks for better ways of working.
• Takes ownership and accountability for delivering results.
• Champions consistency, compliance and communication.
• Acts as a positive ambassador for the Kingdom brand.
• Is passionate about delivering service with care.

What We Offer

• Competitive salary.
• 24 days annual leave plus Public Holidays (salaried staff only).
• An additional day annual leave awarded each year for a 100% attendance record.
• Career development and progression opportunities.
• Access to learning and development through Kingdom Academy.
• Supportive and collaborative working environment.
• Modern Head Office facilities based in Newton-le-Willows.
• Opportunity to work within a growing national organisation that values its people.

If you are an experienced HR professional looking to take the next step in your career and make a real impact within a growing organisation, we would love to hear from you. Apply now to join the Kingdom Group.