Service CARE Centre- Operations Administrator (17985)

Position: Service CARE Desk Operations Administrator – National Support Centre

Location: Newton-le-Willows – National Support & Command Centre (Operational Hub)

Hours: Monday to Friday 09:00am – 17:00pm, or aligned to the live operational demands and service requirements of the role

Salary: £12.21  per hour

What’s in it for you?

• Attractive and competitive annual leave allowance
• Access to advanced / early pay scheme for financial flexibility
• Death in Service Insurance Scheme – 2 x Salary (available upon successful completion of trial period)
• Free colleague app – unlocking extensive lifestyle benefits, mental health & wellbeing support and exclusive discounts
• Community Social Value Days (at Line Manager discretion and in line with policy)
• Weekly recognition and reward programme celebrating performance excellence
• Refer a Friend monetary scheme (Terms & Conditions apply)
• Career development pathways within a £300m+ national organisation
• Access to Kingdom Academy professional development programmes
• Award-winning, people-first culture
• Vivup employee benefits platform

Responsibilities

Live Operations & Service Desk Excellence

• Act as a central coordination point within the National Support & Command Centre — the heartbeat of live operations
• Deliver rapid, professional responses to client and internal enquiries
• Manage dynamic ad-hoc cover requests and service adjustments with precision
• Drive resolution of service dissatisfaction cases with accountability and urgency
• Respond to incidents and alarm activations, ensuring structured escalation and documentation
• Maintain operational fluidity by proactively monitoring live workflows

Colleague Welfare & Attendance Governance

• Oversee colleague attendance, absence monitoring and safety assurance
• Conduct structured welfare checks to protect colleague wellbeing
• Escalate operational or welfare risks in line with protocol
• Maintain accurate, audit-ready documentation of colleague interactions

Supplier & Commercial Coordination

• Raise and manage purchase orders in line with approved supplier frameworks
• Monitor supplier performance and service standards
• Produce clear, data-driven reports supporting operational decision-making

Customer & Contract Administration

• Maintain accurate contract records, amendments and notice periods
• Generate and update key performance reports (unallocated hours, variance reporting, etc.)
• Coordinate contract decommissioning (SA09) and new business setups (NBE)
• Administer public holiday planning and service continuity arrangements
• Ensure documentation accuracy, compliance and system integrity

Access Control & Centre Security

• Manage secure access control within the National Support Centre
• Uphold secure, compliant entry processes aligned to operational standards

Service CARE Relationship Management

• Build trusted, professional relationships with allocated client portfolios
• Conduct proactive telephone welfare and service assurance calls
• Accurately log, document and report all client and colleague interactions
• Contribute to continuous service improvement and client retention

What we are looking for:

Experience & Qualifications:

• Minimum 2 years’ experience in a similar operational or service-led environment
• Demonstrable experience supporting live service coordination or administrative functions
• Full five-year checkable employment history including references, credit check and right to work in the UK
• Relevant additional qualifications welcomed

The ideal candidate will be:

• Service-driven and people-focused, acting as a professional Kingdom ambassador
• Calm, composed and decisive in fast-paced or live operational environments
• Highly organised with exceptional attention to detail and process discipline
• Proactive, accountable and solution-orientated
• Confident communicator across multiple levels — verbal and written
• Technically proficient in Microsoft Office (Outlook, Word, Excel and more)
• Digitally confident and quick to adopt internal systems
• Data-aware, comfortable producing accurate reports and operational insights
• Capable of working autonomously while contributing positively to a team culture
• Entrepreneurial in mindset, always seeking improved ways of working
• Aligned to our CARE values, demonstrating integrity, consistency and professionalism
• Committed to continuous development and operational excellence

If you thrive in a high-energy, fast-moving operational environment and want to play a critical role at the centre of live service delivery — this is your opportunity.

Apply now and become part of the operational engine powering Kingdom Services Group.

Contact information

Charlotte Lears