Senior Contract Manager - Cleaning Services (18466)

Senior Contract Manager – Cleaning Services (North)

Location: North (North West, Yorkshire & North East)

Hours: Monday to Friday, 09:00 to 17:00 or to meet the demands and objectives of the primary role.

Salary: £50,000 per annum

Contract: Full-Time, Permanent

The Opportunity

We are seeking a Senior Contract Manager to take full ownership of a diverse portfolio of multi-site cleaning contracts across the North.

In this role, you’ll lead Contract Managers and operational teams to deliver exceptional service standards, build strong client relationships, and drive commercial performance. Acting as the key account lead for national clients, you will balance service excellence with profitability, while ensuring risks are effectively managed.

Key Responsibilities

• Service Delivery & Standards: Ensure contracted cleaning standards are consistently delivered across all sites while improving productivity and efficiency
• Client Relationships: Build and maintain strong client partnerships through regular engagement and proactive issue resolution
• Commercial Performance: Drive profitability through labour control, budget management, and identifying growth opportunities
• Team Leadership: Recruit, develop, and retain high-performing teams, fostering an inclusive and engaged culture
• Operational Planning: Oversee staffing, scheduling, and payroll accuracy across multiple sites
• Mobilisation: Lead successful contract transitions and mobilisations, ensuring structured and seamless delivery
• Compliance & Risk: Maintain full compliance with H&S, legislation, and internal governance processes
• Performance Management: Turn around underperforming contracts and manage “business at risk” with clear action plans
• Continuous Improvement: Drive strategic projects and data-led decisions to enhance performance and service delivery

What We’re Looking For:

Experience & Qualifications

• Minimum 3 years’ experience in a senior operational role within cleaning or facilities management
• Proven experience managing multi-site operations
• Full UK driving licence
• Strong IT skills including Microsoft Office and operational systems
• Relevant qualifications (desirable)

Key Skills & Competencies:

• Strong commercial awareness and data-driven decision-making
• Excellent leadership and team development capability
• In-depth knowledge of cleaning methods, standards, and H&S requirements
• Effective communicator and confident presenter at all levels
• Highly organised with strong attention to detail
• Proactive, solutions-focused approach

Who You Are:

• A visible and authentic leader who inspires trust and engagement
• Service-driven with a passion for delivering quality outcomes
• A problem solver who challenges the status quo and drives improvement
• Commercially focused, balancing service excellence with performance
• A proud ambassador of our brand and values

Why Join Us?

• Be part of a growing, forward-thinking organisation
• Lead high-impact, multi-site operations
• Work with a supportive leadership team and strong internal infrastructure
• Opportunities for development through Kingdom Academy
• At Kingdom, we live by our CARE values, putting people first in everything we do. You’ll thrive in a fast-paced, entrepreneurial environment where ownership, accountability, and innovation are encouraged.

Apply Now

If you’re an experienced operational leader ready to take ownership of a high-profile portfolio and drive service excellence across the North, we’d love to hear from you.

Contact information

Charlotte Lears