Colleague Centre Advisor (Employee Relations & HR) (18876a)

Colleague Centre Advisor  (Employee Relations & HR)

·         Location: Kingdom Headquarters, Newton-le-Willows

·         Hours: 37.5 hours per week

·         Working Pattern: Monday to Friday, 9:00am to 5:00pm (or as required to meet business needs)

·         Contract: Full Time, Permanent

·         Salary: £29,000 per annum

Join Kingdom's Colleague Centre

At Kingdom, people are at the heart of everything we do.

We are looking for an experienced and professional Colleague Centre Advisor to join our Head Office team in Newton-le-Willows. This is an exciting opportunity for an HR professional who is passionate about employee relations, enjoys building strong working relationships, and thrives in a fast-paced environment.

As a key member of the Colleague Centre, you will provide expert advice and support across a broad range of employee relations matters. Working closely with managers and stakeholders throughout the business, you will help ensure policies, procedures and employment legislation are applied fairly, consistently and professionally.

From managing disciplinary and grievance cases to supporting organisational change projects, you will play an important role in delivering a positive colleague experience.

What You'll Be Doing

Employee Relations

• Provide advice and guidance on policies, procedures and employment matters.
• Manage disciplinary, grievance and third-party removal processes from start to finish.
• Take ownership of long-term sickness and absence management cases.
• Support managers in handling employee relations issues while ensuring compliance with employment legislation.
• Promote a positive employee relations culture across the business.
• Coach and support stakeholders on best practice people management.

Change Management

• Support business change initiatives across the organisation.
• Assist with restructures, redundancies and organisational change programmes.
• Ensure change processes are delivered in line with legislation and company procedures.

Administration & Support

• Manage employee relations casework and maintain accurate records.
• Respond to colleague and management enquiries in a professional and timely manner.
• Produce reports and complete ad hoc administrative tasks.
• Support the Head of Colleague Centre with projects and continuous improvement initiatives.

General Responsibilities

• Promote equality, diversity and inclusion in all areas of work.
• Handle sensitive information with discretion and confidentiality.
• Take ownership of your professional development.
• Support wider business objectives and undertake any reasonable duties appropriate to the role.

About Kingdom

Kingdom delivers award-winning service solutions across the specialist sectors of Security, Cleaning, Recruitment and Training.

With annual revenues exceeding £300 million and a workforce of more than 11,500 colleagues, Kingdom combines national scale with local expertise. Operating from our National Support and Command Centre in Merseyside, supported by offices across the UK and an expanding international presence in India, we provide services to over 5,000 customer sites nationwide.

We are building a people-powered organisation where colleagues are supported, valued and empowered to succeed.

What We're Looking For

Essential Requirements

• Minimum 2 years' experience within an HR, People or Office Management role.
• Experience managing employee relations cases.
• Sound knowledge of current employment legislation.
• Strong communication and stakeholder management skills.
• Excellent organisational and time management abilities.
• Proficiency in Microsoft Office, including Word and Excel.
• Ability to prioritise workloads and meet deadlines.
• Full 5-year checkable employment history.
• Minimum of two satisfactory employment references.
• Right to work in the UK.
• Satisfactory personal credit check.

Desirable

• CIPD Level 5 qualification (or equivalent).
• Experience using HR management systems.
• Other relevant professional qualifications.

Skills & Competencies

We're looking for someone who can demonstrate:

• Strong attention to detail and accuracy.
• Excellent communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• A proactive and professional approach.
• The ability to work independently and as part of a team.
• Adaptability within a busy and changing environment.
• A commitment to delivering exceptional service.
• A strong understanding of equality, diversity and inclusion.
• The ability to support evolving business priorities.

Live Our CARE Values

Our ideal candidate will:

• Demonstrate Kingdom's CARE values every day.
• Thrive in a fast-paced, service-led environment.
• Look for opportunities to improve ways of working.
• Take ownership and accountability for results.
• Champion compliance, consistency and communication.
• Be a positive ambassador for Kingdom.
• Deliver service with care and professionalism.

What You'll Receive

Core Benefits

·         Competitive salary of £29,000 per annum

·         24 days annual leave plus public holidays

·         Additional annual leave day for achieving 100% attendance

·         4% employer pension contribution matched by a 4% employee contribution

·         Death in Service benefit equivalent to 1x annual salary (following successful completion of probation)

·         Access to Kingdom Academy learning and development programmes

·         Career progression opportunities

·         Modern Head Office facilities

·         Supportive and collaborative working environment

Why Choose Kingdom?

Earn Early, Stress Less

Access earned wages before payday when you need them.

Recognition That Matters

Celebrate success through colleague recognition and reward schemes.

Colleague CARE Platform

Access wellbeing support, discounts and colleague benefits in one place.

Grow Your Career

Learn, develop and progress through structured career pathways.

Bring a Friend

Earn rewards through our colleague referral programme.

Give Back with Pride

Take part in community and social value initiatives.

Award-Winning Support

Join a business that genuinely CARES about its colleagues.

Benefits may vary depending on role.

Apply Today

If you're an experienced HR professional looking to make a real impact within a growing organisation, we'd love to hear from you.

Apply today and become part of the Kingdom team, where people are at the heart of everything we do.

Contact information

Natalie Kavanagh