Security Officer

Location: Capitol Shopping Centre, Queen Street, Cardiff, CF10 2HQ
Pay Rate: £12.71 per hour
Hours: From 42 hours per week
Shift Pattern: 5 out of 7 days, including weekends and bank holidays as required.

Shift Pattern

The site operates 24 hours a day, 7 days a week. Successful candidates must be flexible to work a combination of the following shifts:

• 07:00 - 14:00 (7 hours)
• 07:00 - 19:00 (12 hours)
• 14:00 - 21:00 (7 hours)
• 19:00 - 07:00 (12 hours)

About the Role

Kingdom Services Group is looking for a professional and customer-focused Security Officer to join the team at Capitol Shopping Centre, Cardiff. The successful candidate will be responsible for maintaining a safe and secure environment for customers, tenants, staff, and visitors.

This role involves a mixture of duties, including patrolling the shopping centre, monitoring CCTV systems within the Control Room, responding to incidents, and providing a visible security presence throughout the site.

Key Responsibilities

• Conduct internal and external patrols of the shopping centre.
• Monitor CCTV systems and respond appropriately to incidents.
• Ensure the safety and security of customers, tenants, staff, and visitors.
• Complete incident reports and maintain accurate records.
• Identify and report security, health and safety, and maintenance concerns.
• Provide excellent customer service and assistance when required.
• Respond professionally to incidents, emergencies, and alarms.
• Follow all Company Assignment Instructions, policies, and procedures.

Requirements

• Valid SIA Door Supervisor Licence (essential).
• CCTV Licence required, or willingness to obtain a CCTV Licence before the end of the 90-day probation period.
• Fluent in spoken and written English.
• Knowledge of incident reporting procedures.
• Ability to write clear and accurate patrol and incident reports.
• Professional, confident, and approachable at all times.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

What We Offer

• £12.71 per hour.
• Minimum 42 hours per week.
• Full training and ongoing support.
• Company uniform provided.
• Career development opportunities within Kingdom Services Group.

If you are a dedicated and professional Security Officer looking for your next opportunity, we would like to hear from you. Apply today to join our team at Capitol Shopping Centre, Cardiff.