Area Manager - Cleaning Services

Greater Manchester

Salary: £33,500 per annum + Car Allowance
Hours: Full Time, 40 Hours Per Week
Working Pattern: Monday to Friday, 09:00 - 17:00 (or as business needs require)

The Role

We are seeking an experienced Area Manager to join our growing Cleaning division, overseeing a portfolio of contracts across Greater Manchester.

This is a hands-on operational management role responsible for ensuring contracts are delivered safely, compliantly and to the highest standards whilst maintaining strong customer relationships, supporting site teams and driving contract profitability.

As a senior leader within the region, you will act as an escalation point for urgent, complex or sensitive issues and remain accountable for resolutions through to completion.

You will work closely with customers, cleaning operatives, supervisors and senior management teams to ensure exceptional service delivery across multiple sites.

Key Responsibilities

• Manage a portfolio of cleaning contracts across the Greater Manchester region
• Ensure cleaning specifications are delivered to agreed standards
• Build and maintain strong customer relationships through regular site visits
• Manage customer queries and complaints effectively and professionally
• Drive contract profitability whilst maintaining service excellence
• Identify opportunities for business growth and additional services
• Recruit, train and retain high-performing colleagues
• Manage staffing levels, absence reporting and workforce planning
• Conduct performance reviews and support colleague development
• Handle welfare, disciplinary and employee relations matters in line with company procedures
• Ensure payroll information is submitted accurately and on time
• Complete contractual administration and reporting requirements
• Manage site equipment, consumables and budgets
• Monitor standards through audits and inspections
• Ensure compliance with all Kingdom policies and procedures
• Support strategic projects and continuous improvement initiatives

Essential Experience

• Minimum of 3 years' experience in a similar management role
• Experience within the Cleaning or Facilities Management industry
• Experience managing multiple contracts and sites
• Experience managing cleaning operatives and supervisory teams
• Experience managing staffing budgets, wages and shift patterns
• Proven track record of delivering high standards of customer service
• Strong operational management experience within a service-led environment

Essential Skills

• Excellent customer service and relationship management skills
• Strong leadership and people management ability
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Process and compliance-driven approach
• Ability to prioritise workload and meet deadlines
• Strong problem-solving and decision-making skills
• Competent in Microsoft Word, Excel and Outlook
• Experience using electronic auditing and time and attendance systems
• Technical knowledge of cleaning methods, standards and best practices
• Professional, flexible and diplomatic approach

Mandatory Requirements

• Full UK Driving Licence
• Enhanced DBS Clearance
• Full 5-year checkable employment history
• Minimum of 2 employment references
• Right to Work in the UK
• GCSE level education or equivalent
• High standard of personal presentation

Desirable Qualifications

• NVQ Cleaning Qualifications
• BICSc Cleaning Certificates
• Health, Safety and Environmental Qualifications
• Additional European language skills

Employee Benefits

• 24 Days Annual Leave plus Bank Holidays
• Earn Early, Stress Less - access your wages when you need them
• Free Uniform and Equipment (role applicable)
• Recognition That Matters - weekly shout-outs and rewards
• Colleague CARE Platform - wellbeing, perks and support
• Career Development and Progression Opportunities
• Refer a Friend Bonus Scheme
• Paid Community Social Value Days
• Award-Winning Support Network
• Car Allowance Provided

About Kingdom

The Kingdom Group delivers award-winning Security, Cleaning, Recruitment and Training services across the UK, bringing together specialist teams, shared systems and central expertise to create practical solutions for customers.

• Group Revenue: £300m
• Permanent and Temporary Colleagues: 11,500
• Customer Sites Supported: 5,000+
• National Support & Command Centre in Merseyside
• Regional Offices in Edinburgh, Glasgow, Birmingham, London and Belfast

The Kingdom Group is a proud founder patron of Youth Zone and is committed to building a people-powered organisation that puts people at the heart of everything it does.

Apply Today

If you have proven experience managing multi-site cleaning operations and are looking to develop your career with a growing national organisation, we would like to hear from you.

Join Kingdom Cleaning and play a key role in delivering exceptional service standards across Greater Manchester.

Contact information

Natalie Kavanagh