Colleague Monitoring & Support Operator (17227B)

Kingdom Services Group are one of the largest privately ran businesses within the UK. As recognised pioneers of innovation in the Security industry, we are driven to explore new ways of working and fresh approaches to progression within the support services market.

Due to continued growth within the business, we are expanding our National Command Centre and are looking for a pro-active, enthusiastic person to join our team as a Colleague Monitoring & Support Operator, supporting this essential function to the business.

This is a busy role where no two days are the same! If you have previous monitoring/scheduling or control room experience, great. If not, if you have experience of working within a fast-paced customer service environment, think logically and are able to gather and relay information accurately then this could be the role for you!

Where: Our Head Office based in Newton-le-Willows (WA12 area)

Hours: On average 42 hours per week. 4 On 4 Off Nights, shifts as per rota. 18.00 pm - 06.00 am.

Salary: £12.21 per hour 

When: We are looking to get the right person into the team ASAP

What’s in it for you?

• Contributory pension scheme
• Hastee pay – get an advance on your salary when needed
• A friendly and supportive team
• Training, career development & progression

What will you be doing?

Service Desk Support

•        General enquiries
•        Adhoc cover requests & change of service hours
•        Service dissatisfaction process management
•        Incident & Alarm Activation Management & Escalation

Colleague Attendance, Absence, Safety monitoring and escalation

3^rd Party Suppliers

•        Raising purchase orders against an approved supplier list
•        Performance management and reporting

Customer & Business Management Information & Administration

•        Contracts and notice periods
•        Unallocated report
•        Weekly variance report
•        Decommissions – SA09
•        New contracts – NBE
•        Public holiday cover process

Access Control – National Support & Command Centre

What do we need from you?

• Experience within a fast-paced customer service environment (Call centre / control centre) 
• Excellent IT skills and competent using different types of operational systems
• A thorough and methodical approach to your work, maintaining attention to detail
• Be able to prioritise workloads and manage your time effectively and efficiently
• Ability to communicate effectively with employees and clients

If this sounds like the role for you, please apply today! 

Contact information

Natalie Kavanagh