Director of Service (Cleaning)
London & South East Region
Location: London & South East
Regular travel throughout the region required
Lead Service Excellence Across a Prestigious Portfolio
At Kingdom Services Group, we believe our people are the driving force behind our success. With over 11,500 colleagues operating across more than 5,000 customer locations, we provide market-leading Security, Cleaning, Recruitment and Training solutions throughout the UK.
We are seeking an experienced, commercially focused and inspirational Director of Service to lead our Cleaning operations across the London & South East region.
This is an exceptional opportunity for a senior operational leader who thrives on building customer relationships, developing high-performing teams and driving service excellence across a multi-site portfolio. The successful candidate will play a pivotal role in delivering Kingdom's vision while acting as an ambassador for our CARE values.
About the Role
As Director of Service, you will be responsible for the strategic and operational leadership of a significant customer portfolio, ensuring outstanding service delivery, colleague engagement and commercial performance.
You will work closely with customers, operational management teams and Kingdom Head Office functions to deliver best-in-class cleaning services while identifying opportunities for continuous improvement and growth.
Key Responsibilities
Customer & Operational Excellence
- Deliver best-in-class service through a controlled operational structure and robust management processes.
- Build strong strategic and operational relationships with clients, acting as Kingdom's senior representative.
- Lead contract development plans and improvement initiatives across the portfolio.
- Implement and oversee meaningful management information and reporting to monitor service performance.
- Ensure operational standards, compliance and contractual obligations are consistently achieved.
Leadership & People Management
- Lead, coach and develop a high-performing operational management team.
- Create a culture of accountability, engagement and continuous improvement.
- Support performance management, disciplinary and grievance processes where required.
- Develop succession plans and identify future talent within the business.
- Recognise and reward success while maintaining colleague wellbeing and motivation.
Commercial & Financial Management
- Manage budgets and ensure expenditure remains within agreed parameters.
- Review financial performance and implement plans to improve profitability.
- Support contract retention, growth opportunities and business development initiatives.
- Ensure accurate documentation, trackers, action plans and account records are maintained.
Compliance & Governance
- Support statutory compliance and regulatory requirements across all managed contracts.
- Ensure adherence to Kingdom policies, procedures and HOW process manuals.
- Promote best practice and maximise the use of Kingdom systems and support centres.
What We're Looking For
Essential
- Significant senior leadership experience within Cleaning, Facilities Management or Outsourced Services.
- Proven experience managing multi-site operations and large customer portfolios.
- Strong commercial and financial acumen.
- Experience leading and developing management teams.
- Excellent stakeholder management and client relationship skills.
- Strong analytical and reporting abilities.
- Full UK Driving Licence.
Desirable
- Facilities Management or Cleaning industry qualifications.
- Experience working within corporate or commercial environments.
- IOSH, NEBOSH or equivalent Health & Safety qualifications.
- Experience using operational reporting systems and performance management tools.
Our CARE Values
At Kingdom, our culture is built around four core values:
Customer First
We put our customers at the heart of everything we do and strive to exceed expectations.
Accountability
We take ownership, deliver on our commitments and are accountable for our actions.
Respect
We treat everyone fairly, value diversity and foster positive working relationships.
Excellence
We continuously improve, embrace innovation and set the highest standards in everything we do.
We are looking for leaders who embody these values every day and inspire others to do the same.
Why Join Kingdom?
- Lead a prestigious regional operation
- Be part of an award-winning national organisation
- Career development and progression opportunities
- Kingdom CARE colleague benefits platform
- Supportive leadership team and collaborative culture
- Opportunity to make a real impact on service delivery and business growth
- Competitive salary and benefits package
Apply Today
If you're a strategic and motivated operational leader looking for your next challenge, we'd love to hear from you.
Join Kingdom Services Group and help us continue delivering Service with Care across London & the South East.
Kingdom Services Group is an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
