SENIOR ACCOUNT MANAGER

Location: City of London
Salary: £63,000 per annum
Hours: 40 hours per week (Monday to Friday, shifts as per business needs)
Contract: Full-Time, Permanent

About the Role
Kingdom Group is looking for a confident and experienced Senior Account Manager to oversee key client contracts within a high-profile portfolio in the City of London.

This is a pivotal role focused on operational excellence, contract performance, and client satisfaction. You will lead teams, build strong stakeholder relationships, and ensure consistently high service standards across all areas of responsibility.

Key Responsibilities
• Managing contract performance and driving service improvements
• Building strong relationships with clients and key stakeholders
• Monitoring service delivery through reporting and Management Information (MI)
• Leading client meetings, reviews, and performance discussions
• Driving contract retention and identifying growth opportunities
• Ensuring full visibility of contract processes and performance
• Supporting innovation, productivity, and continuous improvement

Team Leadership
• Recruiting, developing, and retaining high-performing teams
• Setting KPIs and conducting performance reviews
• Managing staffing levels, structures, and budgets
• Creating a collaborative and high-performance culture
• Handling employee relations, performance issues, and development planning

What We’re Looking For
• 5+ years’ experience in a senior account management role
• Proven experience managing large, complex client accounts
• Strong leadership and team management skills
• Commercial awareness and data-driven decision-making ability
• Excellent communication and stakeholder management skills
• Strong IT skills, including Microsoft Office

Why Join Kingdom?
• Competitive salary and benefits package
• Career development and progression opportunities
• Work with prestigious, high-profile clients
• Dynamic, fast-paced, and supportive environment
• Be part of a growing, people-focused organisation

About Kingdom Services Group
Kingdom is a leading UK provider of security, cleaning, recruitment, and training services, delivering high-quality solutions across 5,000+ sites with a people-first approach.

Apply Today
If you’re an experienced Account Manager ready to step into a senior role and make a real impact, we’d love to hear from you.

Be proud. Be professional. Be Kingdom.