Contract Manager

Field Based | North Midlands

Monday  - Friday / Too meet the demands of the business including on call

Competitive Salary

About Kingdom Group

Kingdom Group delivers award-winning service solutions with care across the specialist sectors of Security, Cleaning, Recruitment, and Training. With over £300 million in revenue and more than 11,500 colleagues nationwide, we support over 5,000 customer sites across the UK and continue to grow both nationally and internationally.

Our success is built on our people, our values, and our commitment to delivering outstanding service. We are now seeking an experienced and motivated Contract Manager to join our operational team covering the North Midlands region.

The Role

As a Contract Manager, you will be responsible for managing a portfolio of customer contracts, ensuring service excellence, operational compliance, and strong client relationships across multiple sites.

This is a highly visible field-based role where you will act as a service ambassador for Kingdom, supporting site teams, developing talent, resolving operational challenges, and ensuring contracts consistently meet agreed standards and customer expectations.

You will be the key point of contact for both clients and operational teams, taking ownership of service delivery, performance management, compliance, and continuous improvement initiatives.

Key Responsibilities

Contract Management

• Take full ownership of an assigned portfolio of contracts.
• Ensure services are delivered consistently and in line with contractual requirements.
• Monitor KPIs, service levels, and operational performance against agreed targets.
• Conduct regular site visits, audits, inspections, and service reviews.
• Lead contract mobilisation and decommissioning projects when required.
• Manage staffing levels across contracts using core and relief teams.

Client Relationship Management

• Build, develop, and maintain strong relationships with customers.
• Act as the primary point of contact for day-to-day service matters.
• Ensure customers feel supported, valued, and informed.
• Manage expectations and resolve service issues promptly.
• Conduct regular service review and governance meetings.
• Investigate root causes of issues and implement sustainable solutions.

Leadership & People Management

• Recruit, develop, and retain high-performing site teams.
• Support employees through coaching, training, and performance management.
• Promote a positive working environment aligned to Kingdom's CARE values.
• Build engaged, motivated teams focused on delivering service excellence.
• Support organisational change and workforce planning initiatives.

Compliance, Quality & Risk Management

• Ensure all contracts operate in line with legal, regulatory, and company requirements.
• Manage incidents, complaints, investigations, and corrective action plans.
• Oversee contract compliance, documentation, and reporting.
• Identify and mitigate operational risks before they escalate.
• Promote a culture of safety, accountability, and continuous improvement.

Continuous Improvement

• Champion innovation and smarter ways of working.
• Use operational data and insights to improve performance.
• Support contract retention activities and improvement plans.
• Drive efficiencies while maintaining high service standards and customer satisfaction.

What We're Looking For

Essential

• Minimum of 3 years' experience in a Contract Manager, Operations Manager, Area Manager, or similar service-led management role.
• Full UK Driving Licence.
• Previous experience managing multiple sites and customer relationships.
• Strong leadership and people management skills.
• Excellent communication and presentation skills.
• Commercial awareness with the ability to balance quality and cost.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and business management systems.
• Ability to work independently and make decisions under pressure.

Desirable

• Experience within Security, Cleaning, Facilities Management, or another service-led environment.
• Relevant management or industry qualifications.
• Experience leading contract mobilisations and service improvement projects.

Personal Attributes

The successful candidate will be:

• A strong leader with a positive and professional approach.
• Customer-focused and passionate about delivering service excellence.
• Proactive, resilient, and solution-oriented.
• Comfortable managing multiple priorities in a fast-paced environment.
• Confident handling challenging situations and escalations.
• Results-driven with a commitment to continuous improvement.
• A genuine ambassador for the Kingdom brand and values.

Working Hours

This is a field-based position covering the North Midlands region.

• Monday to Friday
• Flexibility is required to meet the demands of the business.
• Participation in an on-call rota is required to provide operational support outside of normal working hours when necessary.
• Regular travel between client sites is required; therefore, a full UK driving licence is essential.

Pre-Employment Screening

Employment is subject to:

• A full five-year employment history check.
• A minimum of two satisfactory employment references.
• Right to work checks.
• A personal credit check.
• Completion of all relevant company screening requirements.

Why Join Kingdom?

• Competitive salary package.
• Company vehicle or car allowance.
• Career development opportunities through Kingdom Academy.
• Supportive and collaborative management team.
• Opportunity to work for an award-winning and growing organisation.
• Employee benefits and wellbeing support programmes.
• Long-term career progression within a national market-leading business.

Apply Now

If you are an experienced operational leader who thrives on building strong client relationships, developing successful teams, and delivering exceptional service, we would love to hear from you.

Join Kingdom Group and help us continue delivering service solutions with care.